Who to call and what to do in case of an accident in Moscow?

About the organization

The Main Directorate for Road Safety of the Ministry of Internal Affairs of the Russian Federation (GUOBDD MVD of Russia) (also the State Road Traffic Safety Inspectorate - GIBDD, State Traffic Inspectorate - GAI) is an independent structural unit of the central apparatus of the Ministry of Internal Affairs of the Russian Federation. The State Traffic Safety Inspectorate of the Ministry of Internal Affairs of Russia provides and carries out the functions of the Ministry to develop proposals for the formation and implementation of the main directions of state policy, legal regulation in the field of road safety.

Any motorist, and even a pedestrian, can seek advice from traffic police technical support staff. The range of services is not limited to consultations regarding the payment of fines, actions of employees, clarification of regulations, statements about broken traffic lights, etc. You can find out any questions related to traffic and safety.

List of asked questions

One of the main goals for which the traffic police hotline was created was the fight against corruption. Therefore, we will allow a call to the Call Center if the following questions are present:

• what to do if an employee of the State Traffic Inspectorate of St. Petersburg offers to pay a monetary penalty on the spot;
• what to do if there is no evidence of unlawful manipulation by traffic police officers;
• where to deliver the recording from the video recorder that recorded the offense.

Attention:
A traffic police officer can also call the hotline. It is allowed to ask the same questions if the driver tries to give a bribe, behaves aggressively or attacks the inspector.

A citizen can call the traffic police phone number in St. Petersburg if any questions arise regarding fines. Here you can find out how lawfully the protocol was issued and the amount of the penalty established. In practice, a situation may arise when funds are deposited, but information about the fine continues to be listed in the database. Call center representatives can help in this situation as well. The list of questions is unlimited. No advice is provided on the functioning of the unit, the readiness of documents or the list of services provided.

How to write to the traffic police support service?

There is only one way to submit a request for consideration to the technical department of the organization. The support team only considers requests sent through the official website.

You must select the “Acceptance of requests” section on the traffic police website - https://gibdd.rf/request_main and fill out the form, indicating important information. If necessary, photo and video materials are attached to help quickly understand the situation.

In other cases, citizens are advised to contact the available communication channels, the main one being the hotline. Additional reference information can be found in the “Questions and Answers” ​​section.

Addresses of MREO traffic police Moscow and Moscow region

Abolition of 24-hour traffic police.

Previously, some MREOs carried out vehicle registration around the clock, but in 2021 they were abolished. It is no longer possible to register a car with the traffic police at any time, only during the established opening hours of the department.

Addresses of the MREO traffic police of Moscow and the Moscow region

What is the telephone number of the traffic police hotline?

The hotline telephone serves as the main source of communication for pedestrians or drivers, which is why most citizens use it. Applications are accepted promptly, without delay, at any time and from all regions. You can call the hotline.

Calls are accepted around the clock, from all cellular and landline devices. An additional short telephone number is 102, available from all mobile phones.

There are separate telephone numbers for cities, for example:

• Moscow — +7 (495) 623 70 70.
• St. Petersburg - +7 (812) 234 90 21.
• Kazan - +7 (843) 533 38 88.
• Vladivostok - +7 (423) 231 09 08.
• Bryansk - +7 (4832) 74 36 84.

Nuances when calling

Reviews about the functioning of the helpline and about the features of the fight against corruption among representatives of the traffic police can be found on the website of the Ministry of Internal Affairs of the Russian Federation. Citizens' opinions differ. There are both positive and negative reviews. Most citizens do not consider the traffic police hotline a useful tool to help solve the problem.

When contacting the St. Petersburg support service, you need to take into account a number of nuances. So, the answer does not come immediately. Operators receive several thousand calls every day. If a motorist is patient, he will be able to get competent help. If required, the call is redirected to representatives of various authorities authorized to resolve certain issues.

Today, modern technologies are being introduced into the functioning of government agencies. Now the process of interaction with the traffic police is carried out remotely. This is facilitated by the traffic police hotline. As a result, the number of offenses both by representatives of the State Traffic Inspectorate and motorists is significantly reduced.

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Traffic police hotline in the regions

Contacts in other localities can be viewed in the table below or on Yandex Maps.